1. Scope of Services
DASTOUR provides travel services, including but not limited to:

• design and organization of private (individual) and/or group tours;
• itinerary planning and coordination;
• booking of accommodation, transport, guides, activities, and related services;
• travel support and on-ground coordination (when included in the package).

2. Booking & Confirmation Process
A booking is considered initiated when the Client submits a request and receives a preliminary proposal and/or quotation.

A booking is considered confirmed when:

• the Client pays the required deposit (typically 80% for private tours), and
• DASTOUR confirms the booking in writing (WhatsApp/email), or provides a booking confirmation/invoice.

3. Service Delivery Timeline (Key Deadlines)
Because travel services depend on availability and third-party suppliers, all timelines below are estimated unless stated otherwise.

3.1. Proposal / Initial Itinerary
DASTOUR typically provides an initial itinerary and quote within 1–5 business days after receiving the Client’s request and necessary details (dates, number of travelers, preferences, budget, etc.).

3.2. Final Itinerary & Booking Launch

• Once the Client confirms the selected option and pays the deposit, DASTOUR starts reservations and coordination.
• A final itinerary (version 1) is typically delivered within 3–10 business days, depending on complexity and supplier response time.

3.3. Booking Confirmations / Vouchers

• Confirmations/vouchers for accommodation, transport, and activities are issued after suppliers confirm availability and required payments are completed.
• Where applicable, vouchers are typically provided no later than 1–7 business days before the tour start date, unless otherwise agreed (some suppliers issue confirmations only closer to the service date).

3.4. Pre-Trip Briefing

• The Client receives final travel instructions and a pre-trip briefing (meeting point, schedule, contacts, packing list, etc.) typically 1–3 days before the tour start date, unless otherwise agreed.

4. What Is Considered “Service Delivery”
DASTOUR’s services are deemed delivered (fully or partially) once any of the following has occurred:

• itinerary planning and coordination work has started (including supplier communications and reservations);
• reservations/bookings have been made with suppliers;
• travel documents, confirmations, vouchers, or schedules have been provided;
• tour operations have begun (tour start date).

5. Changes Requested by the Client
The Client may request changes to the itinerary. Changes are subject to:

• availability and supplier rules;
• possible additional costs (rate differences, penalties, new bookings).

Significant changes may affect the delivery timeline.

6. Delays Outside DASTOUR’s Control
IDASTOUR is not responsible for delays caused by third parties or circumstances beyond our control, including:

• supplier response time and availability;
• weather conditions;
• government restrictions or road closures;
• force majeure events.

In such cases, DASTOUR will make reasonable efforts to provide alternatives.

7. Communication & Required Client Information
To meet the timelines above, the Client must provide accurate and complete information in a timely manner, including:

• traveler details (names as per passport, dates of birth if required);
• travel dates and preferred schedule;
• special requirements (diet, health limitations, etc., if relevant);
• passport copies/identification if required by suppliers.

7. Contact & Support
DASTOUR provides support during working hours and, where included in the tour package, operational support during the tour dates. Emergency contact details (if applicable) will be shared prior to tour start.